At Elteres, we attach great importance to the privacy and security of your personal data.
This policy explains how your personal data is collected, used, and protected when you visit our website or make a purchase.

1. DATA COLLECTED

When you use our website, the following information may be collected:

• Name, surname
• Contact information (email, phone)
• Delivery and billing address
• Payment information (via payment providers)
• IP address and device information
• Site usage and navigation data

2. METHOD OF DATA COLLECTION

Your personal data is collected through:

• Accounts you create on our website
• Orders you place
• Contact forms
• Cookies and similar technologies

3. PURPOSES OF DATA USE

Collected data may be used for the following purposes:

• Processing and delivering your orders
• Performing payment transactions
• Providing customer support services
• Fulfilling legal obligations
• Improving the site experience
• Campaign and informational communication (with explicit consent)

4. DATA SHARING

Your personal data may be shared with the following parties, to a limited extent:

• Shipping and logistics companies
• Payment service providers
• Technical infrastructure and software service providers
• Authorized public institutions and organizations (in case of legal obligation)

Your data is not shared with third parties for commercial purposes.

5. DATA PROTECTION

Elteres takes necessary technical and administrative measures to ensure the security of your personal data.

• SSL security protocols
• Secure payment infrastructures
• Protection against unauthorized access

6. COOKIES

Cookies are used on our website to improve the user experience.

Cookies are used to:

• Analyze site usage
• Remember your preferences
• Provide better service

You can control cookies through your browser settings.

7. YOUR RIGHTS UNDER THE KVKK

Under the Personal Data Protection Law No. 6698, you have the right to:

• Learn whether your data is being processed
• Request information if it has been processed
• Learn whether it is used for its intended purpose
• Request its correction or deletion

8. CONTACT

For questions regarding our privacy policy:

📩 [hello@elteres.com.tr]

9. UPDATES

Elteres may update this privacy policy when deemed necessary.
Updates become effective as soon as they are published on our website.